§ 4.16.06. Subscriber rates.

All charges to subscribers shall be consistent with a schedule of fees for services offered and established by the grantee. Rates shall be non-discriminatory in nature and uniform to persons of like classes under similar circumstances and conditions.

The grantee will provide the city with thirty (30) days advance written notice of any change in rates and charges whenever possible.

Grantee may offer different or discounted rates at its discretion for promotional purposes and may establish different rates for different classes of subscribers where appropriate, such as offering discounted rates to low income individuals or groups or bulk rates to multiple unit dwellings.

Grantee shall inform each new subscriber of all applicable fees and charges for providing cable television service.

Grantee may, at its own discretion and in a non-discriminatory manner, waive, reduce or suspend connection fees, monthly service fees or other charges on a one time or monthly basis for promotional purposes.

Grantee may refuse to provide service to any person because a prior account with that person remains due and owing.

A grantee may offer service which requires advance payment of periodic service charges.

The grantee shall provide refunds to subscribers in the following cases:

A.

If the grantee fails within a reasonable time to commence service requested by a subscriber, it will refund all deposits or advance charges that the subscriber has paid in connection with the request for such service at the request of the subscriber.

B.

If a subscriber terminates any service at any time and has a credit balance for deposits or unused services, upon request from the subscriber and upon return of all of grantee's equipment, the grantee will refund the appropriate credit balance to the subscriber. The subscriber will be responsible for furnishing the grantee a proper address to which to mail the refund.

C.

If any subscriber's cable service is out of order for more than forty-eight (48) consecutive hours during the month due to technical failure, damage, or circumstances within the control of the grantee, the grantee will credit the account of that subscriber on a pro rata basis upon the subscriber's written request. The credit will be calculated using the number of twenty-four (24) hour periods that service is impaired and the number of channels on which service is impaired as a fraction of the total number of days in the month that the service impairment occurs and the total number of channels provided by the system in the absence of an impairment.

( Ord. No. 99-13, § 6 )